Residential technology continues to move from multiple systems for computing, communication, control, and entertainment to much more powerful, integrated, digital systems which are exponentially more difficult to monitor, diagnose, and maintain. This difficulty is caused by a number of factors including the convergence of digital computing technology with home control and entertainment, a dramatic increase in the sources of entertainment media, the emergence of smart technologies as well as increased reliance on software. This increased reliance on software has also created a new class of soft failures that are not related to hardware and require system reboots to resolve. All of these changes have increased the complexity in the digital home which has led to lower reliability and service challenges for the entire home system.

Nuage Nine is dedicated to helping ESI's solve these problems while increasing profitability, growing their business, and differentiating themselves through high and sustained customer satisfaction and operational excellence.

Our vision: We are the acknowledged leaders in digital home technology monitoring and management software, devices and process implementation. Our automated monitoring, predictive tools, and virtualized services are identified by users, trade press and industry players as the best and are recommended above competitors offerings.

Our mission: Nuage Nine's proactive services monitor and manage digital home technologies, providing unprecedented simplicity enabling our partners to improve their business and sustain customer satisfaction.

Nuage Nine is dedicated to helping ESIs address, and profit, from industry changes by providing expert, proactive management and support for all home systems, implemented through both industry standard and propriety technologies. Nuage Nine enables ESI's to:

• Expand support for multiple home systems, including computers and networks, to capitalize on industry trends and generate new business opportunities
• Identify and remotely resolve many problems ensuring all home systems-entertainment, computing, control and energy--are always fully operational
• Eliminate many costly site visits and arrive fully prepared when occasional site visits are needed
• Immediately react to the new class of soft failures and repair these failures remotely
• Increase revenue through the initial product sale as well as through recurring revenue from monthly customer service fees
• Improve customer loyalty and satisfaction to ensure an ongoing revenue stream